Dispute Deflection
Answer the bank before the customer disputes.
Visa Order Insight and Mastercard Consumer Clarity put your order details in front of the cardholder's bank. They recognise the purchase, and the dispute is never filed.
- Merchant
- Acme Store
- Item
- Running shoes, size 42
- Delivered
- 12 Oct, signed for
- Device
- Same phone as past orders
Why deflect
The cheapest dispute is the one nobody files.
Charges people recognise
Your name, logo and the items bought appear where the cardholder checks the charge, not just a cryptic descriptor.
The order behind the payment
We answer issuer requests with the order the payment belongs to: items, amounts and dates.
Proof of delivery
Share shipping and delivery status, so a 'not received' question is answered before it becomes a dispute.
Purchase history on the same card
Show earlier undisputed orders on the same card and device, the detail that settles 'I did not buy this'.
Fewer disputes, not just fewer losses
A deflected dispute is never opened, so it never counts toward your dispute ratio.
Every processor at once
Issuers get the same answer whichever processor took the payment, because the data comes from Orchestrapay.
The same call, twice
Most disputes start with a charge nobody recognises.
Give the bank the order behind the charge and many of those disputes are never opened.
Without deflection
- The bank sees a short billing descriptor and an amount.
- The cardholder does not recognise the name.
- The agent files a dispute, and you get a chargeback weeks later.
With Orchestrapay
- The bank sees your logo, the items, the delivery and past orders on the same card.
- The cardholder recognises the purchase on the call.
- No dispute is filed, so there is nothing to fight and nothing on your ratio.
Order Insight
Issuers request your order details in real time while the cardholder is asking about a Visa charge.
Consumer Clarity
Issuers and their banking apps show your order details, so cardholders can check a charge themselves.
How it works
From a confused cardholder to a kept sale.
We enrol you
We register your merchant accounts with Verifi Order Insight and Ethoca Consumer Clarity.
The bank asks
When a cardholder questions a charge, the issuer requests the order behind it from Orchestrapay.
The customer recognises it
The order details appear in the bank's screen or app, and the cardholder drops the dispute before it starts.
Questions teams ask before they switch.
Dispute deflection means giving the cardholder's bank enough detail about a purchase that the cardholder recognises it, so they never file a dispute. Visa runs it as Order Insight through Verifi, and Mastercard as Consumer Clarity through Ethoca.
See how many of your disputes start with a charge nobody recognised.
Tell us what you sell and your monthly dispute count. We will show you which disputes deflection would stop and what enrolment costs.
- Visa and Mastercard in one enrolment
- Works with the processors you already use
- A transparent number before you sign anything