Chargeback Alerts
Stop disputes before they become chargebacks.
Ethoca Alerts and Verifi CDRN and RDR tell you the moment a cardholder disputes a payment. Refund it, or let your rules do it, and the chargeback never happens.
- Refunded, no chargebackEthoca Alerts · $84.00Mastercard •• 5100
- Dispute openedVerifi RDR · $29.99Visa •• 4242
- Dispute openedVerifi CDRN · $149.00Visa •• 4000
- Dispute openedEthoca Alerts · $12.50Mastercard •• 2223
Why alerts
A refund costs less than a chargeback. An alert gives you the chance.
Hear about disputes first
Issuers send the alert when the cardholder raises the dispute, before it is filed as a chargeback.
Refund instead of fighting
Refund the payment from the alert. The issuer closes the case and no chargeback is recorded against you.
Resolve automatically with RDR
Set rules by amount, product or reason, and Verifi RDR refunds matching Visa disputes without anyone touching them.
Protect your dispute ratio
A dispute stopped by an alert does not become a chargeback, so it does not count toward your chargeback count.
Every processor at once
Alerts are matched to the payment wherever it was processed, so refunds go back through the right processor.
One place to act
Alerts land next to your disputes in the Orchestrapay dashboard, with the order they belong to.
Three programmes, one integration
Ethoca and Verifi, connected once.
Each card network runs its own alert programme. We enrol you in all three and bring every alert into one place.
Ethoca Alerts
- Covers
- Mastercard and other cards from participating issuers
- How it works
- The issuer shares the dispute or fraud report with you as soon as the cardholder raises it.
- What you do
- Refund the payment and stop the order. The issuer closes the case instead of filing a chargeback.
Verifi CDRN
- Covers
- Visa and other cards from participating issuers
- How it works
- The Cardholder Dispute Resolution Network notifies you before the dispute is filed.
- What you do
- Refund within the response window and the issuer stops the chargeback.
Verifi RDR
- Covers
- Visa cards
- How it works
- Rapid Dispute Resolution checks the dispute against rules you set in advance.
- What you do
- Nothing. Matching disputes are refunded automatically and never reach the chargeback stage.
How it works
From cardholder complaint to closed case, without a chargeback.
We enrol you
We register your merchant accounts and descriptors with Ethoca and Verifi, across your processors.
Alerts arrive
When a cardholder disputes a payment, the alert reaches Orchestrapay and is matched to the original order.
Refund or auto-resolve
Refund it from the dashboard, or let your RDR rules resolve it. The issuer closes the case without a chargeback.
Questions teams ask before they switch.
Chargeback alerts are notices card issuers send when a cardholder disputes a payment, before the dispute is filed as a chargeback. If you refund in time, the issuer closes the case and no chargeback is recorded.
Find out how many of your chargebacks an alert would have stopped.
Tell us your processors and your monthly dispute count. We will show you which programmes cover your issuers and what enrolment costs.
- Ethoca and Verifi in one enrolment
- Works with the processors you already use
- A transparent number before you sign anything