Chargebacks & Disputes
Every dispute, from every processor, in one place.
Stop logging in to each processor to fight chargebacks. See them all in one list, submit evidence from one screen, and watch your dispute ratio before a card scheme does.
- Evidence dueProduct not receivedStripe · $184.00
- SubmittedUnauthorisedPayPal · $62.50
- WonDuplicate chargeAirwallex · $310.00
- LostSubscription cancelledStripe · $29.00
Illustrative figures.
Why one place
Every processor shows you its own disputes. None of them shows you all of them.
One dispute list
Chargebacks from every processor you connect, side by side, with the order, customer and payment they belong to.
Evidence in one place
Upload receipts, customer messages and shipping proof, write your case, and submit it to the processor without logging in there.
Win rate you can see
Won, lost and win rate over any date window, so you know which disputes are worth fighting.
Ratio per merchant account
Your dispute ratio per processor account, so a rising one gets your attention before Visa or Mastercard monitoring does.
Alerts before chargebacks
Ethoca and Verifi alerts arrive in the same place, so you can refund a dispute before it becomes a chargeback.
Act on it in routing
Move traffic away from an account whose ratio is climbing, with the same routing rules you already use.
The life of a dispute
From the first warning to the final outcome, in one place.
Alert
Ethoca and Verifi alerts warn you a customer is disputing, so you can refund before it becomes a chargeback.
Collect
The dispute lands in one list, whichever processor it came from, with the order, customer and payment beside it.
Represent
Upload the receipt, customer messages and shipping proof, add your written case, and submit from the same screen.
Learn
Won, lost and win rate over any window, and your dispute ratio per merchant account, before a card scheme flags it.
Evidence you can attach
PDF, PNG or JPEG, up to 5 MB per file.
- Receipt
- Customer communication
- Shipping documents
- Other files
How it works
Your disputes, under one roof, in three steps.
Connect your processors
The processor accounts you already route through start reporting their disputes into Orchestrapay.
Work the list
Sort by deadline, attach evidence and submit, or accept the ones not worth fighting.
Watch the ratio
Track win rate and dispute ratio per account, and adjust routing before a threshold is crossed.
Questions teams ask before they switch.
Disputes from Stripe, PayPal and Airwallex appear today, alongside alerts from Ethoca and Verifi. Tell us which processors you use and we will confirm coverage for each.
Send us your dispute numbers. We will show you the trend.
Tell us which processors you use and roughly how many disputes you see a month. We will show you how they would look in one place, and what it costs.
- Every processor's disputes in one list
- Dispute ratio per merchant account
- A transparent number before you sign anything