# Reduce declines: win back the payments your processor turns down

Orchestrapay recovers declined card payments without asking the customer to try
again. Soft declines and outages are retried on another processor inside the
same checkout, stored cards are kept current with network tokens and account
updater, and each card is routed to the processor most likely to approve it.

Page: https://www.orchestrapay.com/solutions/reduce-declines

## Anatomy of a decline

- **Soft decline** (issuer unavailable, do not honor, try again later):
  cascades to the next processor in your routing graph, on the same card.
- **Outage** (processor timeout, gateway error): fails over to a processor
  that is up. The customer never sees the failure.
- **Hard decline** (stolen or lost card, closed account, invalid number):
  route these to stop rather than to a catch-all fallback, in line with card
  network retry rules.

Failures are matched by exact error code first, then by type.

## The products behind it

- Smart Routing: route by country, BIN, currency or amount; cascade soft
  declines and outages.
- Network Tokens: Visa and Mastercard tokens that survive card reissue.
- Card Account Updater: new numbers and expiry dates for reissued cards.
- 3D Secure: authenticate the payments an issuer would otherwise refuse.
- Apple Pay & Google Pay: device-authenticated wallet payments.
- Card Attributes: know a card's brand, type, issuer and country before routing.

## How it works

1. Connect a second processor, or open one through the Acquirer Network.
2. Draw failure paths: soft declines and outages to the next processor.
3. Turn on network tokens and account updater for vaulted cards.

## Related

- [Smart Routing](https://www.orchestrapay.com/products/smart-routing.md)
- [Network Tokens](https://www.orchestrapay.com/products/network-tokens.md)
- [Card Account Updater](https://www.orchestrapay.com/products/card-account-updater.md)
- [Recover renewals & reduce churn](https://www.orchestrapay.com/solutions/recover-renewals.md)
- [Talk to sales](https://www.orchestrapay.com/contact)