# Payment processing for telehealth and online pharmacies

Merchant accounts for telehealth, telemedicine and online pharmacy businesses. One KYC application to acquirers that board healthcare, with LegitScript-ready documentation.

Page: https://www.orchestrapay.com/regulated-industries/payment-processing-for-telehealth-and-online-pharmacies

Typical merchant category code: 5912.

## What acquirers look at

Card schemes require online pharmacies and many telehealth businesses to be certified by an approved monitoring service, usually LegitScript, and acquirers check prescriber and pharmacy licensing in every market.

- **LegitScript certification.** Certification for online pharmacies and telehealth services that sell prescription products, as the card schemes require.
- **Prescriber and pharmacy licensing.** Licensed prescribers and pharmacies for every state or country you serve.
- **Prescription controls.** Prescription-only products sold only after a valid consultation and prescription.
- **Patient data protection.** Handling of patient data in line with HIPAA, GDPR or your local rules.
- **Subscription disclosure.** Clear terms for recurring prescriptions and easy cancellation.

## How Orchestrapay helps

1. **Acquirer Network.** One KYC application, sent to the acquirers in our network of 40+ that board telehealth and online pharmacies, pre-matched to each acquirer's boarding rules and aware of MATCH status. Approval is always the acquirer's decision.
2. **Never depend on one processor.** Run several merchant accounts behind Smart Routing, with failover when one is paused, and keep your customers' cards in a vault you own.
3. **Keep your accounts.** Chargeback Alerts, Dispute Deflection, VAMP & MATCH Management, 3D Secure and the Antifraud Engine keep dispute and fraud ratios under the card scheme thresholds.

You must hold the licenses and registrations your markets require.

## FAQ

**Do I need LegitScript?** If you sell prescription products online, Visa and Mastercard generally require certification by an approved service such as LegitScript. Acquirers will ask for it.

**Can you get me a merchant account for GLP-1 or other prescriptions?** We send your application to acquirers in our network that board telehealth, matched to your licensing and certification. Approval is the acquirer's decision.

**Do you touch patient records?** No. We process payments only; patient data stays in your systems.

**Can I bill monthly prescriptions?** Yes. Clear disclosure, easy cancellation and a recognisable descriptor keep disputes down on recurring plans.

**What if one account is paused?** Routing failover moves payments to your other accounts and saved cards stay in your vault.

## Related

- [Acquirer Network](https://www.orchestrapay.com/products/acquirer-network.md)
- [Never depend on one processor](https://www.orchestrapay.com/solutions/processor-redundancy.md)
- [VAMP & MATCH Management](https://www.orchestrapay.com/solutions/vamp-match-management.md)
- [All regulated industries](https://www.orchestrapay.com/regulated-industries.md)
- [Talk to sales](https://www.orchestrapay.com/contact)