# Dispute Deflection: Visa Order Insight and Mastercard Consumer Clarity

Orchestrapay shares your order details with the cardholder's bank through Visa
Order Insight (Verifi) and Mastercard Consumer Clarity (Ethoca). When a
cardholder asks about a charge, the bank sees the order behind it, the cardholder
recognises the purchase, and the dispute is never filed.

Page: https://www.orchestrapay.com/products/dispute-deflection

## What it does

- **Charges people recognise.** Your name, logo and items appear where the
  cardholder checks the charge.
- **The order behind the payment.** Issuer requests are answered with items,
  amounts and dates.
- **Proof of delivery.** Shipping and delivery status answer "not received"
  questions early.
- **Purchase history on the same card.** Earlier undisputed orders on the same
  card and device.
- **Fewer disputes.** A deflected dispute is never opened, so it never counts
  toward your dispute ratio.
- **Every processor at once.** The same answer whichever processor took the
  payment.

## Programmes

- **Order Insight** (Visa, through Verifi): issuers request order details in real
  time while the cardholder asks about a Visa charge.
- **Consumer Clarity** (Mastercard, through Ethoca): issuers and banking apps show
  your order details so cardholders can check a charge themselves.

## How it works

1. **We enrol you** with Order Insight and Consumer Clarity.
2. **The bank asks** Orchestrapay for the order behind a questioned charge.
3. **The customer recognises it**, and no dispute is filed.

## FAQ

**How is this different from chargeback alerts?** Alerts tell you about a raised
dispute so you can refund. Deflection stops the dispute from being raised, and you
keep the sale.

**Does it stop fraud disputes?** No. It stops confusion-driven disputes; use
3D Secure and fraud screening for true fraud.

## Related

- [Chargeback Alerts](https://www.orchestrapay.com/products/chargeback-alerts.md)
- [Chargebacks & Disputes](https://www.orchestrapay.com/products/chargeback-management.md)
- [VAMP & MATCH Management](https://www.orchestrapay.com/solutions/vamp-match-management.md)
- [Talk to sales](https://www.orchestrapay.com/contact)