# Chargebacks & Disputes: every dispute from every processor, in one place

Orchestrapay's Chargebacks & Disputes collects disputes from every processor you
connect into one list, lets you submit evidence from the same screen, and shows
your win rate and dispute ratio per merchant account.

Page: https://www.orchestrapay.com/products/chargeback-management

## What it does

- **One dispute list:** chargebacks from Stripe, PayPal, Airwallex and other
  connected processors, with the order, customer and payment beside each one.
- **Evidence in one place:** for Stripe and PayPal disputes, attach a receipt,
  customer communication, shipping documents and other files (PDF, PNG or JPEG,
  up to 5 MB each) plus a written case, and submit without logging in to the
  processor.
- **Win rate:** won, lost and win rate over any date window.
- **Ratio per merchant account:** see a rising dispute ratio before Visa or
  Mastercard monitoring does.
- **Alerts before chargebacks:** Ethoca and Verifi alerts arrive in the same
  place.
- **Act on it in routing:** move traffic away from an account whose ratio is
  climbing.

## Lifecycle

1. **Alert:** refund before a dispute becomes a chargeback.
2. **Collect:** the dispute lands in one list, whichever processor it came from.
3. **Represent:** upload evidence and submit.
4. **Learn:** win rate and dispute ratio per account.

## Related

- [Chargeback Alerts](https://www.orchestrapay.com/products/chargeback-alerts.md)
- [Dispute Deflection](https://www.orchestrapay.com/products/dispute-deflection.md)
- [VAMP & MATCH Management](https://www.orchestrapay.com/solutions/vamp-match-management.md)
- [Talk to sales](https://www.orchestrapay.com/contact)