# Chargeback Alerts: Ethoca and Verifi CDRN and RDR

Orchestrapay gives you Ethoca Alerts (Mastercard) and Verifi CDRN and RDR (Visa)
through one enrolment. When a cardholder disputes a payment, the issuer alerts
you before the dispute is filed as a chargeback. Refund it, or let your RDR rules
resolve it automatically, and the issuer closes the case without a chargeback.

Page: https://www.orchestrapay.com/products/chargeback-alerts

## What it does

- **Hear about disputes first.** Alerts arrive when the cardholder raises the
  dispute, before it becomes a chargeback.
- **Refund instead of fighting.** A refunded alert is closed by the issuer and no
  chargeback is recorded.
- **Resolve automatically with RDR.** Set rules by amount, product or reason;
  matching Visa disputes are refunded without manual work.
- **Protect your dispute ratio.** Disputes stopped by an alert do not add to your
  chargeback count.
- **Every processor at once.** Alerts are matched to the payment wherever it was
  processed, and refunds go back through the right processor.

## The three programmes

| Programme | Network | What you do |
|---|---|---|
| Ethoca Alerts | Mastercard | Refund and stop the order; the issuer closes the case. |
| Verifi CDRN | Visa | Refund within the response window; the chargeback is stopped. |
| Verifi RDR | Visa | Nothing; disputes matching your rules are refunded automatically. |

## How it works

1. **We enrol you** with Ethoca and Verifi, across your processors.
2. **Alerts arrive** and are matched to the original order.
3. **Refund or auto-resolve** from the dashboard or with RDR rules.

## FAQ

**Do I need to change processors?** No. Alerts work across the processors you
already use through Orchestrapay.

**How is it priced?** Alert programmes charge per alert received; contact sales
for the per-alert price at your volume.

## Related

- [Dispute Deflection](https://www.orchestrapay.com/products/dispute-deflection.md)
- [Chargebacks & Disputes](https://www.orchestrapay.com/products/chargeback-management.md)
- [VAMP & MATCH Management](https://www.orchestrapay.com/solutions/vamp-match-management.md)
- [Talk to sales](https://www.orchestrapay.com/contact)